1.Return Policy:

1.1 Customers can return unused and unopened products within [14] days from the date of purchase.

1.2 If you receive damaged, defective, or incorrect products, please contact Eagle Prime customer service via email at [Sales@Eagleprime.net] or via WhatsApp at +00201080083849.

1.3 Non-returnable products, including but not limited to products from “The Body Shop” or “The Lebanese Soap House,” should be thoroughly checked before the shipping agent leaves. Products cannot be returned or exchanged once the shipping agent has left or the package has been opened.

1.4 If the quantity of products being returned does not match the actual quantity being returned, the shipping agent may refuse to accept the products.

1.5 Please do not send the return parcel to the address on the received package, as it is not our return address. This will affect the return process.

1.6 Shipping Costs: Eagle Prime will cover the shipping costs in the case of a return due to a defective or incorrect product. For other reasons, the customer may be responsible for the shipping costs.

1.7 Upon receiving the returned product at our warehouse, we will inspect it. If we find that it does not meet our return requirements, such as damage, use, removal of original tags, label damage, or any other way that makes the product unsuitable for resale, Eagle Prime will not be able to process your refund or exchange. We will not return products that do not meet the return requirements.

1.8 In some exceptional cases, at our discretion, we may offer a partial or full refund for the returned product, even if it does not meet our return policy requirements.

1.9 We may withhold your refund until we receive the returned products back in our warehouse.

1.10 Refunds will be processed to the original payment method used for the purchase within 10 to 45 days, depending on your bank’s processing system.

2.Product Condition:

We encourage you to reuse the packaging in which your order was shipped to proceed with the return. All products must be returned to us unused and in the same condition in which they were received, in their original packaging, and with the original invoice. We will not accept returns if the original packaging has been opened or tampered with.

3.Contact Customer Service:

For any inquiries or to begin the return or refund process, please contact our customer service team:

1- Via email: [Sales@Eagleprime.net]

2- Via WhatsApp at: +00201080083849

We consider this policy part of our commitment to providing high-quality customer service, and we are ready to assist you with any questions you may have.

Thank you for choosing [Eagle Prime – El Daly].